Inside the Big Black Truck!

Inside the Big Black Truck!

Peyton Manning. LeBron James. Superman. We mere mortals are often in awe of individuals that seemingly carry the weight of the world on their shoulders and emerge the victor. They can win the game and save the day all by themselves, barely breaking a sweat! Or can they? Where would Manning have been without Saturday and Wayne?LeBron without four others on the court? Could Superman function without Lois Lane? The truth is, despite the illusion that some individuals are superior, they are not alone in their efforts. There are always key people behind the scenes working to make the job of the individual easier. Although they often go unnoticed, their input is critical.

We are better together. Those words ring true in almost any scenario. They resonate truth whether you are in marching band, playing football, or performing in a play. It takes a group effort to ensure a good performance. As legendary NBA coach Phil Jackson puts it, “The strength of the team is each individual member. The strength of each member is the team.”

I happened to be driving down a city street a few weeks ago and I found myself behind one of our Big Black Trucks at a stoplight. My immediate thought was “Hmmm, I wonder who is driving the truck?” My first inclination was to consider the individual. I couldn’t see who it was, and they turned away from me. When I arrived in the office later that morning, I mentioned to one of the dispatchers that I had seen a truck and wondered who was driving it. She immediately told me that it was Plumber Dave and where he was going. Before long, through conversation in the office, I learned what issue the customer was dealing with and how we planned to address it. So, although my eye was initially on the individual, I was quickly reminded of how much behind the scenes effort goes into one service call at B&W.

Each Big Black Truck is not just equipped with an individual technician. That truck carries all of us to each location.  It carries the person who answers the phone call, the person who schedules the service, those that troubleshoot the situations, those who order parts, and who maintain our trucks. Our technicians couldn’t do their job effectively without the collective efforts of all members of Team B&W. We are better together.

Imagine if we carried this mindset beyond our workplace and into our communities? What a difference we could make in our neighborhoods, our towns, and even our country! No one person has all the answers or the abilities needed in every situation. Each of us brings unique gifts and experiences with us into any relationship. It’s when we realize this that we are capable of amazing accomplishments! We truly are better together!