I want to reach out and say thanks to Randy for working on the the installation of our Grohe Retro-fit shower head and spray wand. We had an initial issue that needed corrected first, but after this things went very well. Because of the issue Randy encountered, it took a bit more time, yet he did a very professional job. I want to thank Doug, too, at B&W for still keeping initial write up estimate for my family, despite the extra work that was encountered. We love the large rain shower experience in the morning.
Thanks, and we hope we can work with B&W for our future needs.